Responsible Service of Alcohol (RSA)

Responsible practices must be undertaken wherever alcohol is sold or served. This unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises.

Duration: 4 hours

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Course Outline

Responsible practices must be undertaken wherever alcohol is sold or served. This training applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives.

The training also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.

You must get an RSA certificate within seven days of starting work at a licensed premises.

Course Subjects

• Sell or serve alcohol responsibly

• Assist customers to drink within appropriate limits

• Assess alcohol affected customers and identify those to whom sale or service must be refused

• Refuse to provide alcohol

Course Prerequisites

There are no restrictions on entry to this course however students are required to have sufficient numeracy and literacy skills to read and comprehend instruction(s).

Unit of Competency

Participants who successfully complete all components of the course will be issued a Statement of Attainment for the SITHFAB021 Provide responsible service of alcohol unit of competency.

Course Delivery & Duration

Training occurs at Eagle Training Services NT trainingfacilities located in Darwin & Alice Springs. Participants undertake the course in comfortable, air-conditioned classrooms with the latest IT and audio-visual capabilities. Students are supported through the provision of high quality learning materials and resources.

Metro and remote onsite delivery is also available if you have a suitable venue.

Course Assessment

Course assessment will consist of a theory assessment as well as practical scenarios. Students will have access to the most up to date information, documentation and industry requirements.

Welfare and Support Services

Eagle Training Services NT provides welfare and support services within its professional capacity. Clients should identify existing needs prior to enrolment so that appropriate arrangements are made. Where additional support is required, the client will be referred to a specialist agency to access appropriate support. Eagle Training Services NT has a documented policy regarding access and equity.

Confirmation of Enrolment

Payment in full or provision of a purchase order is required to secure a course.

For cancellations/refunds, a minimum of 3 business days notice must be provided to Eagle Training Services NT prior to the commencement of the scheduled course to enable re-allocation of your place to another participant, otherwise the full course fee will be payable. Replacements are allowed provided they have Eagle Training Services NT approval before the start of training and course prerequisites are met.